I am getting help from two friends, both of whom work as professional electricians and HVAC installers. I'm hearing, from them, two different methods for checking AC voltage.
I have power coming from our power meter, through a generator transfer switch, to two electrical panels in the house. We can ignore one - it's house only. The 2nd has a large breaker in it (100 Amps) and, from there, heavy duty wire to take it out of the house to a j-box where it connects to three 4/0 cables (and a ground) that run about 500', to our barn. (And the barn also has its own earth ground as required by code.) We're having trouble, suddenly, with the power in the barn.
We're checking the power coming in to the panel in the barn. (The master switch on the panel is turned off, so nothing in the barn is on.) The three 4/0 cables go directly to the panel there. The wires have colored tape to label them. One leg has no tape (black), the other has red tape, and the neutral wire is white. While both electricians are talking about total voltage, measuring the voltage from the red leg and black leg, one is also looking at the voltage from white to red and white to black.
The first one has said you never measure voltage from one leg (like red or black in this case) to neutral because it could go through motors. (I'm not clear about this, unless it's a reference to the generator back at the power company - which is on the other side of several transformers, right?) The other says it's okay to do measure from neutral to one leg. (Like measuring from white to red or white to black in this case.) I'm a bit confused because I know when I put an outlet checker into an outlet and get a reading, it's reading voltage between hot and neutral and that seems like it's the same thing as measuring, in the panel, from the source, from red (or black) to white.
Is there a problem with measuring from one leg to neutral to check voltage? If so, why is it a problem?